Building Range Confidence with EVgo ReNew™
Go behind the scenes with EVgo to understand our approach to reliability and learn what we’re doing to enhance the driver experience.
EVgo ReNew has six core pillars that range from how we design for resiliency and monitor our network to how we deliver best-in-class customer service. Discover our progress and learn about each pillar by exploring the sections below.
EVgo is committed to delivering a best-in-class charging experience. Over the past two years, we've made significant network enhancements through the EVgo ReNew program to elevate the customer experience. We also launched the Canary Model™, an automated, data-driven tool, to expedite field service response time and enable the company to address root cause issues more rapidly.
ReNewed Stations
Check out a few of our replacements and upgrades across the country.
ReNew Program Pillars
Watch each video to dive deeper into the six pillars.
Prevention
Before EVgo deploys any new equipment, we thoroughly test its hardware, software, and vehicle interoperability at the EVgo Innovation Lab in El Segundo, CA. Go behind to scenes with us.
Diagnostics
Data collected from our customers, along with system reporting and other tools help us identify what’s going on in our network and determine how to fix any issues.
Rapid Response
When it’s time to get boots on the ground, EVgo has a team of dedicated in-house technicians, as well as a distributed network of partners across the U.S. who support us nationwide.
Analysis
Learn how we use data to analyze and understand network performance to further enhance our capabilities and deliver a reliable charging experience.
Resilience
From bigger stations with more charging stalls to equipment diversity and more, we’re future proofing our network and building range confidence for our customers.
Customer Service
We’re here to help, no matter the time of day. Our customer service team, the EVgo Charging Crew, is available 24/7 by phone or online to assist customers with questions or troubleshooting.
LOS ANGELES – August 14, 2024 – EVgo Inc. (NASDAQ: EVGO) (“EVgo” or the “Company”), one of the nation’s largest public fast charging networks for electric vehicles (EVs), today announced several significant network enhancements through EVgo ReNew™, the Company’s comprehensive program created to elevate the customer experience.
Building upon our existing charger operations and maintenance efforts, we launched EVgo ReNew™ — a comprehensive program focused on elevating the customer experience — at the beginning of 2023 to double down on our commitment to providing a convenient and reliable fast charging experience.
LOS ANGELES – September 26, 2023 – EVgo Inc. (NASDAQ: EVGO) (“EVgo” or the “Company”), one of the nation’s largest public fast charging networks for electric vehicles (EVs), today announced significant progress in network enhancements made through EVgo ReNew™, its comprehensive maintenance program focused on bolstering reliability and elevating the customer experience.
A critical piece of an all-electric future is convenient public charging that gives range confidence to all EV drivers on the road. As EVgo builds on our existing charger operations and maintenance efforts, we’re excited to unveil EVgo ReNew™ – an enhanced and comprehensive maintenance program created to bolster reliability and convenience of the charging experience across our network.
LOS ANGELES – January 12, 2023 – EVgo Inc. (NASDAQ: EVGO), one of the nation’s largest public fast charging networks for electric vehicles (EVs), today announced EVgo ReNew™, an enhanced and comprehensive maintenance program designed to ensure stations across EVgo’s charging network meet its quality and technology standards.
Where EVgo's leadership team comes face to face with your tweets, DMs, and burning EV charging questions. Follow along as we address some of the biggest challenges facing the industry today.
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